SAP Manufacturing Analyst

Project Description

Responsibilities

  • receive, track, manage notifications and requests, and provide SAP system support for internal users on-site and remotely, including on-call support off-hours;
  • responsible for troubleshooting and resolving issues in the SAP system;
  • review and analyze effectiveness and efficiency of the ERP system including master data set up and business use of the system;
  • support users in a variety of modules mainly Master Data (BOM), Production Planning (MRP), Production (Shop Floor), Demand management, Inventory, QM and may include additional modules such as procure to pay, order to cash processing, and HR;
  • gather requirements from end users, facilitate business process discussions, and participate in solution design, documentation, configuration, test, and end user support;
  • work closely with the business and other IT members to ensure proper system maintenance and to provide automated solutions;
  • assist in continuous improvement initiatives for processes, policies and procedures through statistical analysis. Continually look for ways to drive SAP best practice processes and procedures;
  • work as a liaison and subject matter expert between technical teams and business owners for system up-dates, root cause analysis, and solution recommendations;
  • analyse business cases to measure adherence to standardized practices and data governance standards;
  • make configuration changes and prepare development work for transport;
  • support user set up in role-based security;
  • train users with efficiencies in system processing;
  • support bar code labels and RF scanner integration;
  • support peripheral systems such as SALT;
  • manage work queues and balance priorities;
  • ensure master data integrity for input and reporting capabilities;
  • create and modify related documentation and recommends process improvements including system/business workflows;
  • create queries and standard reports;
  • perform miscellaneous job-related duties as assigned.


Requirements

  • minimum two years experience in supporting users in the SAP manufacturing system is required;
  • technical diploma;
  • experience in helpdesk software;
  • ability to work on multiple assignments at the same time;
  • positive team player with ability to work individually and in a team environment;
  • skill in organization and attention to detail;
  • customer service experience;
  • strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies;
  • flexibility in responding to job demands;
  • knowledge of current technological developments/trends in area of expertise;
  • strong English language skills.

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